Shipping & Delivery

Delivery Policy

Thank you for choosing SuperBarket as your trusted source for quality products. We are committed to providing you with a seamless and reliable delivery experience. Please take a moment to review our delivery policy to ensure that you understand the terms and conditions for receiving your orders.

 

Delivery Timeframe

 

Delivery Within the UK: At SuperBarket, we currently offer delivery services exclusively within the United Kingdom.

Delivery Times: We strive to dispatch and deliver your orders as quickly as possible. All orders are typically processed and dispatched within 1-2 working days from the date of purchase. Please note that "working days" refer to Monday through Friday and exclude weekends and public holidays.

Estimated Delivery Time: Our standard delivery timeframe for UK locations is within 3 working days from the date of dispatch. However, please be aware that delays may occur due to unforeseen circumstances beyond our control.

 

 

Tracking Information: Depending on the value of the item(s) in your order, we may use different delivery methods:

 

 

a. Untracked Delivery (Royal Mail): For items of lower value, we may utilize Royal Mail for delivery. Please note that this option does not provide tracking information.

b. Tracked Delivery (Third-Party Couriers): For items of higher value, we will use third-party couriers that offer tracking services so we can ensure you high value order reaches you without delay. Please contact us promptly if you order does not arrive within 3 working days and our team will be happy to assist.

 

    Damage in Transit

    Notification: In the unlikely event that your order arrives damaged, please notify us within 7 working days of receiving the damaged item(s). To report damage, please contact our customer support team at customerservices@superbarket.co.uk.

    Photographic Evidence: To assist us in resolving the issue promptly, please provide clear photographic evidence of the damaged item(s) and the packaging.

    Resolution: Upon receiving your notification and necessary evidence, we will promptly assess the situation and determine the appropriate resolution, which may include a replacement or refund.

     

    Delivery Charges

    Standard Shipping Costs: We offer competitive shipping rates for all orders. The shipping cost will be calculated at checkout and is based on the weight and dimensions of the items in your order.

     

    Free Shipping: Occasionally, we may offer free shipping promotions for orders that meet specific criteria. Please refer to our website or promotional materials for more information on any ongoing free shipping offers.

     

    Contact Information

    If you have any questions or concerns regarding our delivery policy or the status of your order, please do not hesitate to contact our customer support team at customerservices@superbarket.co.uk. We are here to assist you and ensure that your shopping experience with SuperBarket is a positive one.

    Thank you for choosing SuperBarket. We appreciate your trust in us, and we look forward to serving you with the utmost care and dedication.